Refund Policy at SharedCommonsBoard
Last Updated: March 15, 2023
Thank you for dining with SharedCommonsBoard. If you are not entirely satisfied with your purchase, we're here to help. The following outlines our Refund Policy for our esteemed customers.
Returns
You have 30 minutes to inspect your food order from the time you receive it to report any issues. If you find any discrepancies in your order, such as incorrect or missing items, please contact us immediately at +39 06 1234 5678.
Eligibility for Refunds
To be eligible for a refund, your complaint must be about:
- Incorrect items delivered;
- Food items missing from your order;
- Significant discrepancy in the description of the item and the actual product;
- Damage incurred during delivery.
All refunds will be inspected and processed at the discretion of our customer service team. Please provide all relevant details regarding your order, including your order number, photographs of the problem, and a thorough description when submitting a refund request.
Refund Process
To initiate a refund, please contact us at +39 06 1234 5678 or visit our website sharedcommonsboard.sbs. Our customer service team will guide you through the steps to take, which may include returning the item to us, if required. Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at +39 06 1234 5678.
Exchanges
We only replace items if they are incorrect or damaged. If you need to exchange it for the same item, send us an email with your request and send your item to: Via Margherita, Rome, 00153, Italy.
Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Non-Returnable Items
Please note that certain types of items cannot be returned, like perishable goods such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Changes to This Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
Contact Us
If you have any questions on how to return your item to us, contact us at:
+39 06 1234 5678
Via Margherita
Rome, 00153, Italy